Returns Policy

 

You may return products purchased from Us, without any penalty and without specifying the reason, within eight (8) days from receiving the products purchased on www.heriaenamel.com .

To return products we ask you to contact us by email before shipping your return package to us.

It is necessary to return the items to the Vendor by giving them back to the courier within eight (8) days from the date on which the items are delivered to you.

The only costs at your own expense are those for return shipping.

Should you decide to return the product, you are reliable for any loss or damage to the products during transport.

The return right – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:

a. we invite you to notify us of the fact of the returned product before shipping it;

b. the products must not have been used, worn or damaged;

c. the identification tag must still be attached to the products with the disposable seal;

d. the returned items must be shipped back to Erika Herdon within eight (8) days from the date the package was delivered to you.

If the return right is exercised in conformity with the provisions set forth in this section, www.heriaenamel.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure.

The refund procedure will be initiated by www.heriaenamel.com  within thirty (30) days from when www.heriaenamel.com  was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in part 8.

In the event that your return does not comply with the terms and conditions set out in section 7 of these General Terms and Conditions of Sale, you will not be entitled to any refund of sums already paid to www.heriaenamel.com ; nevertheless, you shall be entitled, at your own expense, to receive the products in the conditions in which they were sent back to www.heriaenamel.com . If you do not wish to receive the products in the conditions in which they were sent back to www.heriaenamel.com , www.heriaenamel.com  shall be entitled to keep the products and withhold the sums already received.

 

Refund Times and Procedures

 

After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products.

Whatever payment type you used, the refund procedure shall be started by the Vendor within thirty (30) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.

Upon purchase the Vendor relieves you from any responsibility for any loss or damage to the products during transport.

If you decide to return products to the Vendor, you will have to pay the return shipping costs upfront and you will be responsible for any loss or damage to the products during transit, according to the terms and procedures stated in our Return Policy.